Responsible Gaming — Stay Safe at 33db
33db believes that gaming should be a form of entertainment — not a source of stress or financial hardship. On this page we discuss how to keep your limits in check, when to seek help, and which tools 33db has available for you.
Why is responsible gaming important?
Online betting and casino games are a legitimate form of entertainment, but they can carry a level of addictiveness that people do not always notice at first. 33db places the highest priority on every player's wellbeing. We want you to spend time on this platform by your own choice — within your budget, within healthy limits, and in a good state of mind.
Under 33db's terms and conditions, every player is responsible for playing within their own means and for avoiding placing larger bets to recover losses. Trying to win back lost money is known as "chasing losses" — this is a common sign of addiction.
Always treat gaming as entertainment, not as a source of income. Set a fixed budget and do not go beyond that limit. If you feel that you are losing control over your gaming, use the tools and support described below without delay.
Under 33db's privacy policy, your personal information and account activity are kept fully secure. Any request for self-exclusion or a deposit limit is kept confidential.
33db's tools to keep you safe
33db offers several tools that you can use to keep your gaming within your own control. To enable these tools, contact us via live chat or email support.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Reducing a limit takes effect immediately; increasing a limit takes some time to come into effect.
Loss Limit
Set in advance how much you are willing to lose within a given time period. Once that limit is reached, your account will be automatically suspended temporarily.
Session Reminder
Receive a notification at set intervals telling you how long you have been playing. This helps you avoid spending too much time gaming.
Cool-Off Period
If you want to take a break from gaming for a few days, you can keep your account temporarily closed for 1 day up to 6 weeks. During this time you will not be able to log in or make deposits.
Self-Exclusion
Request self-exclusion for a longer-term break. Your account can be closed for a minimum of 6 months or permanently. Once this request takes effect, it cannot be reversed.
Activity Report
You can view your deposit, withdrawal and win/loss history at any time. Reviewing your activity regularly helps you spot unusual patterns early.
Signs you should not ignore
Addiction develops gradually — not all at once. If you notice any of the signs below in yourself or someone you know, take them seriously.
If you recognise any of these signs in yourself, contact 33db via live chat or email right away. Our support team is available 24/7 in Bengali and provides assistance with complete confidentiality. For answers to more general questions, visit our FAQ page.
Where to find support
Asking for help is not a sign of weakness — it is a sign of awareness. You are not alone; support is available through several channels.
33db Live Chat Support
33db's live chat service is available 24 hours a day, 7 days a week. You can communicate in Bengali. To enable self-exclusion or any other protection tool, let us know via chat — we will act immediately.
Email Support
Write to us directly by email. Our team replies in both Bengali and English. If you describe your situation in detail, we can quickly put the necessary protection measures in place for your account.
Family and Trusted People
Talk to a family member or a trusted friend. Support from someone close to you can often be the first and most effective step, even before professional counselling.
Professional Counselling
Reach out to a mental health professional or addiction counsellor. Hospitals and clinics in Bangladesh that provide mental health services offer confidential assistance.
Support Groups
Talking to people who have been through the same situation can be especially helpful. Various organisations and community groups in Bangladesh provide support for overcoming addiction.
Parental Controls
If there are minors in your household, keep parental controls enabled on your devices. 33db never allows anyone under 21 to open an account.
33db's commitment
33db is not just a gaming platform — it works to create a responsible environment. We believe that ensuring every player's financial safety and mental wellbeing is part of our responsibility.
That is why our platform includes tools such as deposit limits, loss limits, cool-off periods and self-exclusion. Using them is straightforward — simply contact our 24/7 support.
Our trained team members are able to identify signs of addiction and are ready to take the right steps when needed. If we notice a concerning pattern in a player's behaviour, we will also take the initiative ourselves.
Remember — gaming should be for enjoyment, not for stress or distress. Your safety is 33db's top priority.