33db Privacy Policy

33db is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the 33db website, mobile app, and all related services. The main purpose of this policy is to clearly inform you what information we collect, why we collect it, and how it is managed.

By using any 33db service, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together. If you disagree with any part of this policy, you are requested to stop using the service.

33db collects user information in various ways. The type of information collected depends on how you interact with the platform.

2.1 Information You Provide Directly

Information you provide directly during account registration and management:

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password
• Copies of government-issued ID or other documents for identity verification
• Financial transaction details, such as bKash, Nagad, Rocket, Upay, or bank account information

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address, device type, and operating system
• Browser information and cookie data
• Session duration, pages visited, and links clicked
• Gaming activity logs — bet amounts, win/loss history, and transaction records
• General location information (country or region level only)

2.3 Information Received from Third Parties

In some cases, additional information may be obtained from third-party service providers for identity verification or fraud prevention. This data collection is always carried out in compliance with applicable law.

33db uses the collected information for the following purposes:

3.1 Account Management

Information is used to complete the registration process, verify your identity, and ensure the security of your account. This information is essential for keeping processes such as account login and password reset secure.

3.2 Processing Financial Transactions

Relevant financial information is used to manage deposits and withdrawals smoothly, prevent financial fraud, and maintain transaction records.

3.3 Customer Support

To provide 24/7 support via 33db's live chat and email, it may be necessary to view your account and transaction history. This information is used solely to resolve your issues.

3.4 Service Improvement

Usage data is used to analyse user experience and improve platform performance, introduce new games and features, and identify technical issues quickly.

3.5 Responsible Gaming

As part of our Responsible Gaming policy, your gaming behaviour patterns are monitored so that unusual or harmful behaviour can be identified early and support can be provided if needed.

3.6 Communication and Notifications

Your contact information is used to send important account notifications, transaction confirmation messages, and information about relevant offers. You always have the option to unsubscribe from promotional communications.

33db does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing, identity verification, technical infrastructure management, and customer support. These partners may only use the information for the designated purpose and are bound by confidentiality obligations.

4.2 Legal Obligations

Information may be disclosed pursuant to a court order, government directive, or applicable law. Such disclosure is always limited to what is legally required and to the minimum necessary information.

4.3 Fraud and Irregularity Prevention

Information may be shared with relevant authorities to prevent cybercrime, financial fraud, or money laundering.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be included. You will be notified in advance in such cases.

33db uses cookies and similar tracking technologies on its platform. Cookies are small files stored on your device and used to recognise you on future visits.

5.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions and ensuring security, and cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language selection and display preferences.
• Analytics cookies: Used to understand how the platform is used. This information is analysed in aggregate and does not identify any individual.

5.2 Cookie Control

You can delete cookies or reject new ones from your browser settings at any time. However, please note that disabling essential cookies may disrupt some core functions of the platform.

33db gives the highest priority to protecting your personal information. A number of technical and procedural security measures have been implemented for this purpose.

6.1 Technical Security

• Data transmission is secured using SSL encryption technology.
• Stored data is kept in encrypted form and unauthorised access is restricted.
• Regular security audits and vulnerability assessments are conducted.
• Industry-standard firewalls and intrusion detection systems are in place on servers.

6.2 Retention Period

Your information is retained for as long as your account is active and thereafter for the period required by applicable laws and regulations. Financial transaction records are generally kept for a longer period as they form part of regulatory and legal obligations. Once no longer needed, information is securely deleted or anonymised.

6.3 Data Breach Response

If a data breach occurs and it puts your information or rights at risk, you and the relevant authorities will be notified within the timeframe specified by applicable law.

As a 33db user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. After verification, this information will be provided within a reasonable time.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. Many details can be changed directly from your account settings; in some cases you may need to contact customer support.

7.3 Right to Erasure

You may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations, ongoing disputes, or financial regulations.

7.4 Right to Object to Processing

You may object to your information being used for direct marketing purposes. Marketing communications will be stopped promptly once an objection is raised.

7.5 Right to Data Portability

In some cases you may request your information in a structured, commonly used, and machine-readable format.

All 33db services are for persons aged 21 or above only. Registration and use of services by minors is strictly prohibited.

Age is verified at the time of registration and confirmed again during the identity verification process. Information from anyone under the age of 21 is not knowingly collected. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a child or teenager is using the platform without authorisation, please notify our support team immediately.

The 33db platform may occasionally contain references to third-party services or content. These third parties have their own privacy policies and 33db is not responsible for their practices.

When you transact through payment gateways such as bKash, Nagad, Rocket, and Upay, you will be subject to those platforms' own terms and conditions and privacy policies. You are advised to read their respective privacy policies before using those services.

Game studios and software providers also follow their own data processing policies. When you play games, these providers may collect certain technical information that falls under their respective policies.

33db reserves the right to update this privacy policy from time to time. Changes may be due to updates in technology, the legal environment, or business operations.

For significant changes, registered users will be notified in advance by email or through the platform. For minor changes, the "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy. For more details about our overall terms of service, you may visit the About Us page.

If you do not agree with the updated policy after a change, you may request that your account be closed and our support team will assist you through the process.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the following:

• Live Chat: Available directly on the platform 24/7
• Email: [email protected]

Our customer service team provides support in both Bengali and English. After identity verification, your request will generally be responded to within a reasonable time.

Before using our platform, you are also encouraged to visit our Frequently Asked Questions (FAQ) section, where you will find answers to many common questions about accounts, payments, and privacy.